Privacy Policy

At Radhe International, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our courier and logistics services.

1. Information We Collect

• Personal details: Name, address, phone number, email ID, government-issued ID (where required).
• Shipment details: Sender and receiver information, package description, value, and tracking number.
• Payment information: Billing details, transaction records (we do not store full credit/debit card details).
• Usage data: Website visits, service usage, IP address, and communication with our customer support.

2. How We Use Your Information

• Process and deliver shipments securely.
• Provide real-time tracking and customer support.
• Verify identity and comply with legal/regulatory requirements.
• Improve our services, logistics network, and customer experience.
• Send important notifications such as delivery status, policy updates, or service changes.

3. Sharing of Information

• With partner carriers, logistics providers, and customs authorities for delivery purposes.
• With government agencies when required by law or regulatory compliance.
• With service providers (IT, payment gateways, customer support) who help us operate smoothly.
• We never sell or trade your personal information to third parties for marketing purposes.

Tracking information displayed on our website or shared via customer support is provided directly by our courier and logistics partners. While we make this available for your convenience, Radhe International does not control or guarantee the accuracy of third-party tracking updates.

4. Data Security

We implement strict security measures to protect your personal data from unauthorized access, misuse, alteration, or loss. While we use industry-standard practices, no electronic transmission is 100% secure.

5. Data Retention

We retain your personal and shipment data only as long as necessary to:

• Fulfill delivery obligations.
• Comply with legal, taxation, or regulatory requirements.
• Resolve disputes and enforce agreements.

6. Cookies & Website Tracking

Our website may use cookies and tracking tools to enhance your browsing experience, analyze traffic, and personalize services.

By using our services, you agree to the terms of this Privacy Policy. Radhe International reserves the right to update or modify this policy at any time, and changes will be reflected on this page.