RADHE INTERNATIONAL Courier Service
Terms & Conditions (T&C)

1. Proof of Address & Identity

   The sender must provide valid ID and address proof at the time of booking if required by law or company policy.

2. Prohibited Items

   No courier will be accepted containing illegal, hazardous, flammable, perishable, cash, gold, jewelry, or restricted items under government regulations.

3. Packaging Responsibility

   The sender is solely responsible for ensuring proper packing of the parcel to prevent damage. The courier company does not accept any liability for damage under any circumstances.

4. Delivery Time

   Delivery timelines are estimated and may vary due to customs clearance, weather, operational delays, or uncontrollable circumstances.

5. Liability for Loss

   The company’s liability is strictly limited to the declared value of goods or as per company policy (100 USD$), whichever is lower.
   No claims shall be entertained for damage, freight charges, shortage, or late delivery under any circumstances. Claims, if any, will only be considered for total loss of shipment, subject to company approval.

6. Customs & Duties

   Any customs duty, VAT, or import charges at the destination are payable by the receiver (consignee).

7. Address Accuracy

   The sender must provide a correct and complete address with contact details. Incorrect or incomplete details may cause delay, return, or non-delivery of shipment.

8. Shipment Tracking

   Tracking facility will be provided online or via customer care. Status updates depend on partner carriers and destination country. All tracking data is sourced from courier partners, and Radhe International does not take responsibility for delays, discrepancies, or inaccuracies in such data.

9. Return of Shipment

   If the receiver is unavailable or refuses delivery, the parcel will be returned at the consignee’s cost.

10. Exclusions

    The company shall not be liable for loss, delay, or non-delivery arising from:

    • Fragile, perishable, or temperature-sensitive items;
    • Improper, insufficient, or defective packaging by the sender;
    • Goods restricted or prohibited by law;
    • Acts of third-party carriers, customs authorities, or government agencies.

11. Force Majeure

    The courier company is not responsible for delays or non-delivery caused by natural disasters, strikes, war, government restrictions, or unforeseen events beyond its control.